Support
Common questions about Sandtrowel. Didn’t find an answer? Email us — we read every message.
Does the app need an internet connection?
No. Everything works offline — you can play in airplane mode.
No. Everything works offline — you can play in airplane mode.
Where is my progress saved?
On your device only. It is not uploaded anywhere.
On your device only. It is not uploaded anywhere.
How do I reset my progress?
Use the reset option in the app settings, or clear the app’s data in Android Settings → Apps.
Use the reset option in the app settings, or clear the app’s data in Android Settings → Apps.
Will I lose progress if I reinstall?
Yes. Uninstalling removes all local data, because nothing is stored on servers.
Yes. Uninstalling removes all local data, because nothing is stored on servers.
How do I earn shards in the quiz?
Each question has three options labelled X1, X2 and X3. A correct answer pays 10 shards for X1, 20 for X2 and 30 for X3. Wrong answers earn nothing.
Each question has three options labelled X1, X2 and X3. A correct answer pays 10 shards for X1, 20 for X2 and 30 for X3. Wrong answers earn nothing.
How do I get throws for the Wheel Run?
You start with 3 throws, and every correct quiz answer adds one more. When you see "No throws left", answer more questions in the Quiz.
You start with 3 throws, and every correct quiz answer adds one more. When you see "No throws left", answer more questions in the Quiz.
How is my Wheel Run score calculated?
Each tap on Bounce adds 1 point, and every fifth tap adds 2. Catching x2, x3, x5 or x8 tablets multiplies the run, and the ÷2 tablet halves it. When the wheel touches the ground, points times multiplier are added to your balance.
Each tap on Bounce adds 1 point, and every fifth tap adds 2. Catching x2, x3, x5 or x8 tablets multiplies the run, and the ÷2 tablet halves it. When the wheel touches the ground, points times multiplier are added to your balance.
What does the Fast speed setting do?
Fast makes the wheel and tablets move 1.5 times faster than Normal, so the run is quicker and harder.
Fast makes the wheel and tablets move 1.5 times faster than Normal, so the run is quicker and harder.
What are Field Notes?
They are short articles in three sections: Fundamentals and Practice, History and Culture, and Finds and Objects. Tap Open on a note to read it; read notes are counted on the Dig Site and Progress screens.
They are short articles in three sections: Fundamentals and Practice, History and Culture, and Finds and Objects. Tap Open on a note to read it; read notes are counted on the Dig Site and Progress screens.